Alloggio Management Pty Ltd ACN 618 814 556 trading as “Weekenda”
Reference to “Alloggio Management” in these terms and conditions is a reference to Alloggio Management Pty Ltd ACN 618 814 556.
Reference to “Weekenda” in these terms and conditions is a reference to Alloggio Management Pty Ltd ACN 618 814 556.
Alloggio Management manages short term accommodation bookings at properties as agent on behalf of the owners or other persons in legal control of those properties (“the Property or Properties”)
These terms and conditions (the “Terms and Conditions”) together with our Privacy Policy govern the relationship between Alloggio Management and any individual who uses this website or utilises our accommodation services (other than the owners of the Properties), including but not limited to an individual who makes a booking at one of our Properties and each person named or travelling on that booking (each a “Guest” or “you”).
Terms and Conditions Reference:
The master/source terms and conditions, serving as the foundational document governing the use of our services, can be accessed, and reviewed at CLICK HERE For additional, brand-specific terms and conditions, please refer to the detailed terms provided below. In the event that specific terms within the brand's terms and conditions do not reference the master/source terms and conditions as the basis, it should be understood that the master/source terms remain the overarching framework for all terms and conditions related to our services.
Guests are granted a licence to occupy the Property for the booking dates. Guests are not granted a residential tenancy agreement under any residential tenancy legislation.
These Terms and Conditions constitute a legally binding agreement between Alloggio Management and the Guest. You acknowledge that you agree to and are subject to these Terms and Conditions on behalf of yourself and all persons named or otherwise travelling on your booking. Individual brands controlled by Alloggio Management Pty Ltd may have additional terms and conditions (secondary to these terms & conditions) as outlined within this website and need to read and adhered to in conjunction with the overall Alloggio Management Pty Ltd Terms and Conditions.
The conditions that are outlined for “Weekenda” are nuanced to supersede those that are generic within Alloggio Management Holiday’s page within the Trova Website.
Weekenda Specific Terms and Conditions:
Definitions:
Guest is the persons(s) occupying the property for the purposes of Short-Term Rental
Agent is the persons(s) authorised to Manage all dealings with Guests on behalf of the Owner.
Rent Tariff is what the Holiday Owner receives from the Guest Retail Price minus commissions, booking fees and other charges recoverable from the Guest.
IMPORTANT: To protect all parties involved in the letting of your holiday property we ask that you carefully read the following Terms and Conditions. By making a booking and receiving a confirmation you agree to these Terms & Conditions. At the Guest Registration step, you will be asked to digitally accept and confirm your acceptance of these Terms & Conditions.
EVEN MORE IMPORTANT: No more than the number of guests agreed and paid for in writing, may be on the property at any point in time without prior written permission. This means actually ON THE PROPERTY AT ANY POINT IN TIME. This includes visitors and day trippers. This is super important and now a requirement of the NSW Govt Code of Conduct which has financial penalties for both you and the Owner. Most of our properties now have video surveillance at the front door/gate so that we are able to monitor numbers. If extra guests /visitors are detected, then we may either:
ask the extra guests to leave OR
evict the entire group at our discretion.
I am sure that this sounds dramatic but the actions of the 5% of people doing the wrong thing, now require us to make this clause very specific.
CODE OF CONDUCT:
New laws have come into effect from 18th December 2020 which we are required to inform you of. You may read the Code HERE
In short the Code requires Guests to not at any time:
make noise that is unreasonably disruptive or interferes with the peace and comfort of neighbours and other occupants
act in a violent or threatening manner
act in a manner that could reasonably cause alarm or distress to neighbours and other occupants
use or enjoy the premises in a manner that unreasonably interferes with the use or enjoyment of common or association property in a strata or community land scheme by neighbours or other occupants
intentionally, recklessly or negligently damage the personal property of neighbours or other occupants.
A guest must not copy, or knowingly retain, any keys or security passes at the end of the occupancy.
The Penalties are now in place and are quite harsh.
Guests who breach the above Code will be put on an Exclusion Register for 5 year and will leads to them being banned from being able to book any Short-Term Rental in NSW. We are required to enforce the Code of Conduct.
For direct bookings with Weekenda the credit card used to pay your deposit will be saved (via SecurePay, CBA or similar licenced e-merchant provider) and used to process any balance payment owing on the date that this balance is due. You will receive a reminder email seven days prior to your card being charged. This saved card is also used as security during your stay (there is no money held or taken from the card and we would contact you if there were any damage or excess cleaning charges resulting from your stay).
There is a transaction fee on all transactions, incur a fee of 2.6% for Visa & Mastercard or 2.8% for Amex of the total transaction value and is non-refundable. this transaction covers all fees incurred from once the reservation is made that relate to disbursement of the funds to the many different parties that have a role to play fulfillment of the reservation(s).The following are examples of the many elements of the transactional journey include but not limited to: Gateway processing fees, e-merchant fees, administration coordination fees, recolication administration fees etc.
All bookings are inclusive of guest service fees that may include: booking fee, code of conduct administration fee, distribution and pricing optimisation fees, initial starter packs, linen and vendor administration fees, alloggio assisted and 3rd party technology fees, online travel agent commissions, distribution and channel manager fees, incidental damage fee etc. these fees can change without notice. Each fee can be a set fee incorporated within the reservations or can be a percentage calculation of the reservation or a blending of these two dissimilar options.
All bookings can attract further charges for outside of the normal terms and conditions as outlined on this website. These extras charges are for further services such as: firewood and the delivery of; organising, managing, pre-inspection, team travel times prior and during your arrival; extra linen, extra beds & bed makes; conducting any of these services on weekends and or public holidays.
The Agent shall be entitled to charge a Guest a “Marketing/Internet Fee” at the agent’s discretion plus any OTA fees incurred. The Marketing/Internet Fee and any other fees will be loaded on top of the Rent Tariff, then recovered before rent tariff (retail price minus commissions and other charges) payment is made to The Principal. The fees may change from time to time at the Agent’s discretion.
1. Your holiday property is available from 2pm on your day of arrival with a vacate time of 10am on the date of your departure as shown on your booking confirmation. If not vacated by 10am an extra day will be charged for any late check outs unless agreed in writing otherwise. Any late departures will incur a fee if a cleaner charge for waiting time.
2. A guest registration form is required to be completed for all bookings. The registration form requests details of your name, address, drivers licence number as well as credit card details. Full name and mobile contact for all guests is also required. In some cases, we require a cash bond to the value of between 50%-100% of tariff to be payable. The bond balance will be returned within 14 days of your departure date. An increased bond may be incurred for group bookings or at our sole discretion. Failure to comply and abide by these Terms and Conditions can result in immediate revocation of the Licence to Occupy without any refund of monies paid. Any bond issues attract a min $100 administration fee + costs. By accepting these Terms and Conditions you authorise us to charge the Guest for any breaches of this clause.
3. The premises are let to the person (21 or older) making the booking, and that person will be held responsible for the conduct of all guests who all must be 21 of over unless expressly agreed to in writing. The premises are let for holiday purposes, only for the period stated on the Confirmation and for the Maximum persons as agreed with the agent on the Booking Confirmation & Guest Registration form.
4. The premises must be left in a clean and tidy condition. Also, when using a BBQ that it is left clean and tidy or a minimum additional cleaning fee of $50.00 will be charged.
5. All the properties are Strictly NON-SMOKING and heavy Bond Breach penalties apply for evidence of smoking.
6. A 50% deposit is required for all bookings. Balance of tariff is due thirty (30) days prior to your arrival date.
7. Cancellation/Refund Policy:
a) You are not able to cancel without penalty once any monies are paid, and any monies paid up the time of cancellation will be forfeited upon cancellation
b) Should you have booked through a third party, then their Cancellations terms will be honoured/enforced.
c) Cancellation requests must be made in writing.
d) If a guest shortens their stay or reduces guest numbers the unused portion of your rental is not refundable.
e) We recommend domestic travel insurance for anyone who may feel that the booking dates could be at risk.
9. Each holiday property is equipped for a specific number of guests. It is against Health Department regulations for more persons to occupy a property than there are beds to accommodate them. No extra mattresses, bedding, tents or caravans, or more cars than the property accommodates are allowed. If a property is reported to be overloaded, the guests will be asked to vacate with no refund made. If required, we may be able to arrange cots in some cases for your children at an additional charge. You authorise us to charge an immediate penalty for any detected overcrowding.
10. Linen, towelling and basic toiletries are provided only where specifically confirmed in writing. If you are unsure whether linen is provided, then contact us to clarify. Please note linen must be used on all beds.
11. Under NO circumstances are Pets allowed on any holiday property unless previously stated and agreed in writing.
12. Guests are responsible for safekeeping of accommodation keys and/or remotes and other property. If keys and/or remotes or other property are lost, you will be responsible for the changing of the locks and remotes (if applicable). Should a guest require extra keys after hours a service fee at cost is applicable. If no keys are available, guests may be liable for any costs involved in gaining entry to premises. Duplicates are NOT always available. Guest must not break in or attempt to break into premises when locked out.
13. All guests are responsible for any loss or damage arising from breakages or other damage to the property and/or common property during their stay, including but not limited to any additional cleaning, removal of excess garbage, repairs or replacement items in the property. All properties are privately owned. Please respect the owner’s property and under no circumstance should furniture be moved including dragging across floors. A fee may be charged should this occur. Do not move items from property to property. All damage, breakages or losses to the property and/or furniture and furnishings are to be reported to the Agent within 24 hours and paid for by the guest immediately. Should you discover a fault or breakage when you arrive, please advise us or we will consider those the responsibility of the current guest and charge accordingly. Funds will be deducted from the security deposit if we need to make a claim which may include, but is not limited to, the following: excess cleaning fees, damage or breakages, excess garbage removal, excess guests, excess noise, disruption to neighbours/neighbour amenity, un-authorised late checkout. When the total amount claimed for damages exceeds $150.00 a minimum $100 agent’s fee may also applies. Under no circumstances should furniture be moved.
14. Guests are responsible for keeping the property secure during their stay and guests will be responsible for any theft or damage during their stay.
15. No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the agent or owners’ control. No responsibility is taken for guest’s personal property left on or near the premises. It is recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.
16. No responsibility is taken for guest’s personal property left on the premises. If requested we will endeavour to recover and return items of value inadvertently left in your holiday property but take absolutely no responsibility for the recovery or return. Postage, packaging and the cost of sending out a staff member to search for the item will need to be paid in advance; a minimum cost of $50 applies. Items of low value will be disposed of within 14 days.
17. All laws must be observed, you are in a residential area and regard must be paid to the quiet enjoyment of other occupants in the building and neighbouring properties, noise pollution is a punishable offence by law and as such we reserve the right to immediately terminate the license to occupy the property and/or lose not less than 100% of bond for any breach of this condition.
18. When a booking is made, the deposit is accepted for the owner at that time. If the property is sold and the ownership changes before your holiday, we cannot guarantee that the property will remain available. We cannot accept responsibility for decisions made by a new owner including cancelling your booking. However, if the property is sold, you will be notified, hopefully allowing time for us to assist to organise alternative accommodation.
19. The booking is made in good faith by us but may be subject to change, alteration or cancellation at any time and at our sole discretion. We cannot accept responsibility for events out of our control.
19. If your holiday property is listed for sale while you are in residence, the occupier agrees to allow the owner or agent to conduct inspections with prospective purchasers at mutually convenient times, by appointment.
20. In the case of refurbishment, owner instructions or special event announcements, rental rates may be subject to increase without notice. Should this occur you will be notified and given the opportunity to pay the difference in tariff or receive a full refund of your deposit. We will also offer you alternate accommodation where possible.
21. All properties under our management are privately owned and are rented on a fully self-contained basis. In the event of faults and/or malfunctions of appliances or inclusions there is no obligation from the owner or The Agent to compensate or discount.
22. At times, situation may arise of which we have no control. In that case, the Agent reserves the right to move Guests to alternate and what they seem to be comparable accommodation (subject to availability) at their sole discretion or under the direct instruction of the Property Owner. In all cases, reasonable efforts will be made to ensure you are satisfied with your comparable accommodation.
23. The Guest agrees to allow the Agent or his nominee to enter accommodation to arrange necessary repairs.
24. Should a Tradesperson/Agent be sent out upon your request to carry out a repair that was deemed by us to be unnecessary, the cost of the callout will be charged to you.
25. In the event of a call out after hours to the agent a min $100 call out fee applies.
26. Web bookings description of the premises is made in good faith. Our staff will describe the premises, position and furnishings to the best of their ability and in good faith. No responsibility or refunds for alleged misrepresentation can be accepted. Please choose your property carefully using the information provided on our comprehensive website. There is no provision to change properties on your arrival if you are unhappy with your choice. (Other than on the basis that the full rental due be forfeited and full rental on new premises is paid prior to occupancy).
27. In the event of renovation/building work being carried out in or near the holiday premises, such work is beyond our control and we cannot accept responsibility for any disturbance, noise or inconvenience you may suffer as a result. No discount will be negotiated for any of the above.
28. Tariffs are subject to change without notice.
29. We cannot be held responsible for bookings without prior inspection if the accommodation is deemed unsatisfactory.
30. Garbage Bins are provided with all properties. Please ensure that all garbage is removed from your holiday property and placed in bins provided and that bins are left out on Bin Nights.
31. The Agent reserves the right to withhold funds from the Holding Security Deposit (including via the agreed Credit Card pre Authorisation) as a security deposit in the event of any loss or expenses arising from a breach of this agreement, no limited to extra costs incurred for repairs, cleaning and excessive rubbish removal.
32. Failure to comply with any of the above conditions may result in immediate termination of your License to Occupy under the Innkeepers Act or subsequent prevailing Law at the time of booking.
33. We reserve the right to change the wording, add to, delete or modify these terms and conditions and this could happen at any time for any reason.