Alloggio Hotels - Terms & Conditions
Rates as per room or per dwelling, per night – for standard number of people per room or per dwelling. Visiting guests are not permitted in the dwelling or room(s) or common areas between the hours of 8.00pm and 8.00am Charges will apply for any damage or repair and/or replacement of all or excessive clean. “Legal Entities reserves the right to relocate any booking to a hotel or dwelling of same standard. All bookings are subject to availability. You must be at least 18 years of age to book hotels or dwellings on our website. *Legal Entities does not accept liability for any errors or omissions on our website. We make every effort to ensure all information is accurate, Guests agree that all information given for the booking is true and correct. Credit card details must be the same as the booker/guest. Any alterations and/or extensions to bookings are subject to availability.
Any discount promos are not valid during events or public holidays.
All of our properties are fully non-smoking property this includes the hotel room, houses, apartments, car parks, gardens, all balconies and all common areas. Evidence of smoking will incur an extra cleaning fee of $250 per occasion. False activation of the fire alarm will incur a $1,950.00 fee, the current NSW Fire Brigade call out charge and 3rd party administration fee. The current QLD Fire Brigade call our charge and 3rd party administration fee is $1450.00+GST.
The person that falsly activates the alarm is responsible for payment of this charge.
Smoking Laws in QLD you must be a min 4 meters from the building so this includes private balconies NO SMOKING
We accept normal wear and tear on the accommodation, if however, there are damages due to, but not limited to, (or excess cleaning required), cigarette burns and marks, damage and stains to soft furnishings, broken crockery and glass or damage by guests etc. we reserve the right to deduct the costs of these from the credit card account holder should this be necessary.
PLEASE NOTE: WE HAVE A VERY STRICT NO PARTY POLICY WHICH ALSO INCLUDES VISITING GUESTS.
Hotels are NOT PET friendly - Guide Dogs and Companion dog will be accepted only with prior notice and government issued paperwork must be provided
Our local residents and landlords are very sensitive to disturbances of any kind there for disturbance will not be accepted - this includes conversing late into the night on the balconies. Guests must respect the peaceful nature of the location. Breach of these conditions may result in immediate cancellation of the booking, in the event that a security call out is required a call out fee of $50 will apply.
Transaction Fee
There is a transaction fee on all transactions, incur a fee of 1.9% of the total transaction value and is non-refundable. this transaction covers all fees incurred from once the reservation is made that relate to disbursement of the funds to the many different parties that have a role to play fulfilment of the reservation(s).The following are examples of the many elements of the transactional journey include but not limited to: Gateway processing fees, e-merchant fees, administration coordination fees, reconlication administration fees etc.
Property Cancellation / Refund Policy
An individual booking can be cancelled and fully refunded up to seven days prior to the booking date. Once a booking falls within seven days of the stay date the property does not
Group bookings - 5-9 rooms +we have a 7 day cancellation policy 10+ Hotel will provide cancellation policy case by case
Large and special events - Pre - Payment will be taken at time of reservation - Refunds will still be in line with standard cancellation policy.
Permit cancellations, we can amend your arrival and departure dates, Additional fees may apply if change of dates occur. Early Departures - The property provides no refunds if booking plans and dates have change and an early departure occurs. Shortening of Bookings may result in a different nightly rate. The guest will be required to provide the credit card used when booking and corresponding photo ID if required. Bookings may not be honoured if either of these is not available. *Legal Entities accepts MasterCard, Visa and American Express a 1.9% surcharge shall apply for all credit card transactions.
*"Legal Entities" refers to the listed legal entities below
Alloggio Pty Limited
ABN: 68 603 067 303
840 Hunter street, Newcastle NSW 2300 Australia
Alloggio Hotels Pty Ltd
ABN: 42 798 557 425
840 Hunter street, Newcastle NSW 2300 Australia
Trading as;
Aspire Mayfield - 11 Hanbury Street, Mayfield NSW 2304 Australia
Alloggio Newcastle Beach - 21 Parnell Place, Newcastle NSW 2300 Australia
Studios on Beaumont - 76 Beaumont Street, Hamilton NSW 2303 Australia
Bathurst Studio Apartments - 44 Morisset Street, Bathurst NSW 2795 Australia
Tudor Inn Newcastle - 27 Steel Street, Hamilton, NSW 2303 Australia
Studios on King - 202 King Street, Newcastle, NSW 2300 Australia
Hanbury Lodge - 87 Hanbury Street, Mayfield, Newcastle, NSW 2304 Australia
Hamilton Brisbane Airport Hotel - 560 Kingsford Smith Drive, Brisbane Airport, QLD 4007 Australia
Thornton Executive Hotel - 21 Poynton Place, Thornton, NSW 2323 Australia
Coogee Serviced Apartments - 284 Clovelly Road, Coogee, NSW 2034 Australia
Imperial Motel Windsor - 159 Lutwyche Road Windsor QLD Australia
Hamilton Lodge Glebe - 1 Wooley Street Glebe NSW Australia
Pegasus Motor Inn & Serviced Apartments, 71 Nudgee Road, Hamilton, QLD 4007Australia
PRIVACY POLICY
We recognise that your privacy is important, and we are committed to protecting the Personal Information that we collect from you.
Alloggio and its related bodies cooperate (“Alloggio” “us” or “we”) manage Personal Information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (“APP”) contained therein (in Australia) and the Privacy Act 1993 (NZ) (“NZ Privacy Act”) and the New Zealand Privacy Principles ("NZPP") (in New Zealand), and the laws of the
United States, each to the extent applicable. This Privacy Policy outlines the
types of Personal Information that we may collect, how that Personal
Information will be used, disclosed, transferred and stored and sets out the
measures that we take to comply with the Privacy Act and, where applicable,
the NZ Privacy Act or United States law.
COLLECTION
Alloggio will only collect and hold Personal Information about you that is reasonably necessary to undertake our business activities and functions, or as otherwise permitted by law.
Why we collect Personal Information
We may collect your Personal Information for one or more of the following reasons:
· providing our products or services to you;
· to assist with your queries;
· processing a booking or application that you have made;
· acting as your agent if you request us to do so;
· for surveys, direct marketing, promotions or competitions;
· facilitating our internal business operations, including the fulfilment of any legal requirements; and
· analysing our services and customer needs with a view to developing new and/or improved services.
How we collect your Personal Information
We generally collect Personal Information directly from you, through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you. We may also collect Personal Information from third party contractors or agents who provide our products and services on our behalf.
What kinds of Personal Information we collect;
The types of Personal Information that we collect may include your name, address, other contact details and other such information that is relevant for us to provide our products and services to you in the manner that you have requested, or to comply with the law.
We do not generally collect sensitive information from you; however, if you provide such information to us, we will only collect that information with your express consent and only where such information is reasonably required in order for us to provide our products or services to you (such as special access or assistance requirement due to a health condition). We shall not disclose sensitive information to any other party without your consent.
Internet users
If you access our websites or any mobile applications ("apps"), we may collect additional Personal Information about you including:
· server address / IP address;
· date and time of visit;
· pages visited;
· documents downloaded;
· the site you visited prior to visiting our website;
· the browser that you are using to access our website;
· if you have visited our website before;
· tracking user preferences;
· location data.
In addition, our websites and apps use cookies. The main purpose of cookies is to monitor usage of our websites and apps to prepare customised web pages so that we may serve you more effectively. You may wish to configure your browser so that it does not accept cookies, however you may not be able to access some functions on our websites or apps if these are disabled.
Our web site may include social media features, such as the Facebook Like button. These features may collect similar Personal Information described above, and may set a cookie to enable the feature to function properly.
These social media features may be hosted by a third party or hosted directly on our website. Use of these social media features may result in information being transmitted to the social media company associated with the social media feature, and use of such information, once transmitted, will be governed by that social media company's own privacy policy and terms of use.
Failure to provide Personal Information
If the Personal Information you provide to us is incomplete and/or inaccurate, or you choose not to provide us with the Personal Information that we have requested, it may affect our ability to provide you with our products and services.
Dealing with Alloggio anonymously or through a pseudonym Where possible you will have the option of interacting with us anonymously or through a pseudonym, however, where you are requesting products or services from us, it may become impracticable to provide those products or services to you without verifying your identity.
DEALING WITH PERSONAL INFORMATION
Use and Disclosure
In order to provide products and services to you we may disclose your Personal Information to:
· service providers, contractors, agents or other business partners who assist us in providing our products and services to you;
· external providers of services where you have engaged us to act as your agent;
· other service providers, who provide the various services that you have requested and we have arranged; our related bodies corporate;
· our professional advisers;
· an entity to whom we are required to disclose such information under law;
· other parties with your consent or direction.
We will only provide such Personal Information to those third parties as required to provide our products or services, unless otherwise authorised by you or required under applicable law.
Transfer of your Personal Information overseas
By engaging us to provide products or services to you and/or providing us with your Personal Information, you consent to the disclosure of your Personal Information outside Australia, and acknowledge that we are not required to ensure that overseas recipients handle your Personal Information in compliance with Australian Privacy Law. We will, however, where practicable in the circumstances, take reasonable steps to ensure that overseas recipients use and disclose such Personal Information in a mannerconsistent with this Privacy Policy. The third parties referenced above, to whom we may provide your Personal Information, may be located in countries including the United States, Spain, New Zealand and Indonesia.
In addition, if Personal Information is obtained or stored in the United States, you consent to the disclosure of your Personal Information outside of the United States, and acknowledge that the laws of the jurisdiction where the Personal Information is transmitted may apply, including, without limitation the Australian Privacy Law. Where practicable in the circumstances, we will take reasonable steps to ensure that overseas recipients use and disclose such Personal Information in a manner consistent with this Privacy Policy.
Marketing
When you provide us with information about yourself, you will usually be given the option to let us know that you do not want that information to be used for direct marketing purposes. You can change your mind about your preferences in respect of direct marketing and make choices at any time by following the unsubscribe instructions included in the relevant communication, or by contacting our Privacy Officer. Our social media pages provide instructions as to how you can unsubscribe from the relevant social media website or page.
INTEGRITY OF PERSONAL INFORMATION
Security
The security of your Personal Information is important to us. We may store your Personal Information in different ways, including in paper form, electronic form, telephone recordings and utilising secure document retention services (including those located off-site). We take all reasonable measures to ensure that your Personal Information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic (firewalls and access controls) and physical security measures. Notwithstanding these reasonable measures, the confidentiality of any communication or material transmitted to or from us via our website, apps or email, cannot be guaranteed.
Links to Other Websites
Our websites or apps may contain links to other websites. We are not responsible for the security or privacy of any information collected by third- party websites or other services. You should exercise caution and review the privacy statements applicable to the third-party websites and services you use.
ACCESS AND CORRECTION
Access
You may request access to the Personal Information that we hold about you at any time by contacting our Privacy Officer using the details set out in this Privacy Policy. We will respond to any such request for access to Personal Information within a reasonable time frame and will provide you access to the Personal Information that we hold that belongs to you, unless we are authorised not to do so by law. We may charge you a reasonable fee for processing your request and should we decline you access to your Personal Information, we will provide you with a written explanation setting out the legal reasons for doing so.
Correction
If, upon receiving access to your Personal Information, or at any other time, you believe the Personal Information that we hold about you is inaccurate, incomplete or out of date, please notify our Privacy Officer using the details set out in this Privacy Policy.
Where you notify us that your Personal Information is inaccurate, incomplete or out of date, we will take reasonable steps to correct the information unless we are authorised not to do so by law. Should we decline your request to correct your Personal Information we will provide you with a written explanation setting out the legal reasons for doing so.
CONTACTING ALLOGGIO
Contact Details
The Alloggio Privacy Officer
Email: [email protected]
Post: Alloggio
Att: Privacy Officer
840 Hunter Street, Newcastle NSW 2300, Australia
Feedback
If you have any comments, queries or concerns about our Privacy Policy or the way in which we handle your Personal Information, please contact our Privacy Officer using the details set out in this Privacy Policy.
Complaints
Should you believe that we have not fulfilled our obligations under the Privacy Act, the NZ Privacy Act, or the laws of the United States, each as applicable, have not complied with the terms of our Privacy Policy, or would like to appeal a decision made by us relating to your Personal Information, you can make a complaint in writing to our Privacy Officer using the details set out in this Privacy Policy. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.
If you are unhappy with a response that you have received from Alloggio, and if Privacy Act applies, you may direct your complaint to the Office of the Australian Information Commissioner (OAIC) in Australia, or if the NZ Privacy Act applies, in New Zealand to the Office of the Privacy Commissioner
(OPC). The details of the OAIC and OPC are as follows:
· OAIC - listed on their website: www.oaic.gov.au
· OPC - listed on their website: www.privacy.org.nz
AMENDMENTS TO THIS PRIVACY POLICY
By using our website, you agree to this Privacy Policy. Printed at the end of this Privacy Policy is last date that this Privacy Policy was updated. We may amend this Privacy Policy at any time. Amendments to this Privacy Policy will be posted on our websites and will be effective when posted. By using our website after any changes go into effect, you agree to those changes to this Privacy Policy. We encourage you to check our web site regularly for any updates to this Privacy Policy.
LEGAL DISCLAIMER
We reserve the right to disclose the information we collect from you as required by law and when we believe that disclosure is necessary to protect the security and reliability of our website and to take precautions against liability. We may also disclose the information we collect from you to protect the safety of an individual and/or to comply with a judicial proceeding, subpoena, search warrant, court order, or an investigation related to public safety.
*As amended 14 March 2019
*"Legal Entities" refers to the listed legal entities below
Alloggio Pty Limited
ABN: 68 603 067 303
840 Hunter Street, Newcastle, NSW 2300 Australia
Alloggio Hotels Pty Ltd
ABN: 42 798 557 425
840 Hunter Street, Newcastle, NSW 2300 Australia
Trading as;
Pegasus Motor Inn & Serviced Apartments, 71 Nudgee Road, Hamilton, QLD 4007 Australia
Aspire Mayfield - 11 Hanbury Street, Mayfield NSW 2304 Australia
Alloggio Newcastle Beach - 21 Parnell Place, Newcastle NSW 2300 Australia
Studios on Beaumont - 76 Beaumont Street, Hamilton NSW 2303 Australia
Alloggio Bathurst Apartments - 44 Morisset Street, Bathurst NSW 2795 Australia
Tudor Inn Newcastle - 27 Steel Street, Hamilton, NSW 2303 Australia
Alloggio Studios on King - 202 King Street, Newcastle, NSW 2300 Australia
Alloggio Hanbury Mayfield - 87 Hanbury Street, Mayfield, Newcastle, NSW 2304 Australia
Alloggio Hamilton Brisbane Airport - 560 Kingsford Smith Drive, Brisbane Airport, QLD 4007 Australia
Alloggio Thornton - 21 Poynton Place, Thornton, NSW 2323 Australia
Coogee Studio Apartments - 282 Clovelly Road, Coogee NSW 2034 Australia
Windsor Hotel Brisbane - 159 Lutwyche Road Windsor QLD Australia
Hamilton Lodge Glebe - 1 Wooley Street Glebe NSW Australia