Accom Noosa: Noosa Holiday Rentals: Noosa International Resort: Prestige Holiday Homes: Brown & Co: The Hastings Beach Houses
Introduction
Reference to “Alloggio Management” in these terms and conditions is a reference to Alloggio Management Pty Ltd ACN 618 814 556.
Alloggio Management manages short term accommodation bookings at properties as agent on behalf of the owners or other persons in legal control of those properties (“the Property or Properties”)
These terms and conditions (the “Terms and Conditions”) together with our Privacy Policy govern the relationship between Alloggio Management and any individual who uses this website or utilises our accommodation services (other than the owners of the Properties), including but not limited to an individual who makes a booking at one of our Properties and each person named or travelling on that booking (each a “Guest” or “you”).
These “Terms and Conditions” refer to the following “trading names” and the properties they manage under these trading names, these “Terms and Conditions” supersede any other “Terms and Conditions” for these “Trading Names”:
· Accom Noosa
· Noosa Holiday Rentals
· Prestige Holiday Homes
· Noosa International Resort
· Brown & Co
· The Hastings Beach Houses
Terms and Conditions Reference:
The master/source terms and conditions, serving as the foundational document governing the use of our services, can be accessed, and reviewed at CLICK HERE For additional, trading name / brand-specific terms and conditions, please refer to the detailed terms provided below. In the event that specific terms within the brand's terms and conditions do not reference the master/source terms and conditions as the basis, it should be understood that the master/source terms remain the overarching framework for all terms and conditions related to our services.
Guests are granted a licence to occupy the Property for the booking dates. Guests are not granted a residential tenancy agreement under any residential tenancy legislation.
These Terms and Conditions constitute a legally binding agreement between Alloggio Management and the Guest. You acknowledge that you agree to and are subject to these Terms and Conditions on behalf of yourself and all persons named or otherwise travelling on your booking. Individual brands controlled by Alloggio Management Pty Ltd may have additional terms and conditions (secondary to these terms & conditions) as outlined within this website and need to read and adhered to in conjunction with the overall Alloggio Management Pty Ltd Terms and Conditions.
The conditions that are outlined for “Accom Noosa, Noosa International, Noosa Holidays, Prestige Holiday Homes, Brown & Co, The Hastings Beach Houses” are nuanced to supersede those that are generic within Alloggio Management Holiday’s page within the Trova Website.
** Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for Alloggio Management are accepted. Failure to abide by these Terms and Conditions permits the owner or the agent to refuse the key, amend the rental or apply additional charges and/or terminate the occupancy. **
. The primary guest staying in the property/unit must be over 21 and have a valid credit card not debit card in their name. The primary guest is deemed to have accepted the booking conditions on behalf of all persons in the booking.
∙ The premises are let to you for holiday purposes only, and not to be used for any unlawful purpose.
∙ The tenancy is for the period stated in the confirmation letter and final receipt.
∙ Only the number of guests on the registration are authorised to stay. Exceeding the stated number of guests (on the booking form) will result in a termination of your Booking and you being required to vacate the holiday accommodation immediately without refund.
Property Description
∙ Whilst care is taken to ensure that the description of facilities and services of our properties are accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks this with the reservation staff at time of booking. Alloggio Management cannot be held liable for omissions or errors, whether temporary or permanent, in regards a property's facilities and services.
. Please note that our properties/units are self-contained. A complimentary starter kit is provided on arrival. For larger provisions there are supermarkets in the near vicinity.
Amendments
∙ Amendments to Date or Property: Low Season - Up to 30 days prior to check in- $25 amendment fee (subject to availability on the same property). Mid or High Season - Amendments not accepted.
∙ There is no refund for early departures
Check in Times and Key Collection
Check in is from 3pm on the day of your arrival and checkout is at 10am on the date of your departure.
Please also ensure that your keys are returned to the same location by 10am on the day of your departure. If you are arriving outside of office hours, YOU MUST LET US KNOW, alternate arrangements can be advised which may incur an additional key collection fee.
∙ Late departures will incur a $75.00 fee.
∙ Brown & Co - Late checkouts will be charged at full daily rental without exception.
Cancellations
∙ - Up to 30 days prior to check in – Loss of 20% of full accommodation plus the booking fee
∙ - Within 30 days of arrival – Loss of full accommodation cost plus booking fee
∙ - No show guests are responsible for the total accommodation for the full period of their booking.
TRAVEL INSURANCE
Please obtain travel insurance to cover any cancellations, booking changes or incidents.
Changes / cancellations are not the host’s financial responsibility.
COVID-19 Cancellation Policy
For any COVID-19 related illness cancellations. Normal Terms and Conditions will apply. No credits will be given. No refunds will be issued.
Car Parking
∙ Only the number of car spaces which is advertised for the property is available, with only a few exceptions that don’t have allocated parking.
Cleaning and Linen
∙ Some properties are serviced mid-week based on a 10 night or more stay. Should you require additional services please contact us prior to your arrival and we will be happy to arrange this for you (charges will apply).
∙ Please ensure that the property is left clean and tidy when vacating. All crockery and utensils must be washed and placed back in the cupboards. All furniture must be left in the same position as it was upon check in. Charges will be made for any additional cleaning or relocating of furniture in the property.
∙ All rubbish and bottles must be removed from the property and placed in the rubbish bins provided prior to vacating. Any excess items left in the apartment will incur an additional charge.
∙ Any damaged or lost linen / towels will be charged back to the guest.
POOL / SPA
Should your property contain a spa or pool – please note there is strictly no glass allowed near the pool / spa. Guests must practice safe pool behaviour and no alcohol or intoxicated people are to use the pool / spa. Children must be supervised at all times and guests swim at their own risk.
Credit Cards
∙ The Credit Card used for payment of accommodation must be in the name of the primary guest.
∙ We accept MasterCard, Visa, American Express 1.9% surcharge will apply. EFTPOS CARDS ARE NOT ACCEPTED.
∙ Prior to arrival we require the primary guest to complete online guest registration where a credit card and guest identification is to be uploaded. Where a credit card is not provided a $500.00 security deposit will be required.
∙ Some properties do incur a security deposit this will be advertised in the listing if applicable. Security deposits will be refunded in full within 14 days should there be no damage to the property, its furniture or fit out. Should damage occur, this will be deducted from the Security deposit (if the damage equates to more than the actual security depositor the security deposit has been returned, then the extra/balance will be deducted from your Credit Card with no further notice).
∙ In the event of any accounts (e.g. telephone accounts, hiring charges, cleaning charges, breakages, damage to the property etc) being unpaid and becoming payable, you authorise us to charge those accounts to you utilizing the signed credit card imprint. All charges are subject to our discretion. This authority is valid for sixty (60) days after the last day of your stay.
Damages, Breakages and Losses
∙ All damages, breakages or losses to the property, furniture and furnishings are to be reported to the agent by the guest immediately. Should you discover a default or breakage or maintenance/safety issue when you arrive, please advise our office or we will consider those the responsibility of the current guest and charge accordingly.
∙ When a guest registers or an invitee of a guest enters the premises, they are deemed to have agreed to be bound by these conditions. Guests and invitees are expected to behave in a manner, which is conducive to the safety, comfort and convenience of other guests within the property.
∙ In the event that the property has been either damaged (whether such damage is wilful or not) the manager without reference will enter a debit on the credit card of the guest and the guest hereby authorises the manager to do so. This is at the sole and absolute discretion of the manager and/or agents.
Damage to Common property
∙ Owners or occupiers of any property shall not mark, paint, drive nails or screws or the like into or otherwise damage or deface any structure that forms part of the common property.
∙ Owners or occupiers of any property shall not damage any lawn, garden, tree, shrub, plant or flower being part or situated upon common property.
Payment Information and Guest Service Fee inclusions
For all bookings, 20% of the tariff plus administration fee, is required as a deposit to confirm the booking and is payable at the time of the booking. Balance of all outstanding monies is due thirty (30) days prior to your arrival, with the exception of Christmas bookings (from Boxing Day to end of the jurisdictions public school holidays), where the balance is due on or before 1st November.
For direct bookings with Alloggio Management the credit card used to pay your deposit will be saved (via SecurePay, CBA or similar licenced e-merchant provider) and used to process any balance payment owing on the date that this balance is due. You will receive a reminder email seven days prior to your card being charged. This saved card is also used as security during your stay (there is no money held or taken from the card and we would contact you if there were any damage or excess cleaning charges resulting from your stay).
There is a transaction fee on all transactions, incur a fee of 1.9% of the total transaction value and is non-refundable. this transaction covers all fees incurred from once the reservation is made that relate to disbursement of the funds to the many different parties that have a role to play fulfilment of the reservation(s).The following are examples of the many elements of the transactional journey include but not limited to: Gateway processing fees, e-merchant fees, administration coordination fees, reconciliation administration fees etc.
All bookings are inclusive of guest service fees that may include: booking fee, code of conduct administration fee, distribution and pricing optimisation fees, initial starter packs, linen and vendor administration fees, Alloggio assisted and 3rd party technology fees, online travel agent commissions, distribution and channel manager fees, incidental damage fee etc. these fees can change without notice. Each fee can be a set fee incorporated within the reservations or can be a percentage calculation of the reservation or a blending of these two dissimilar options. A booking fee is payable on every booking and is non-refundable for all brands within the Noosa, Sunshine Coast region.
∙ All bookings can attract further charges for outside of the normal terms and conditions as outlined on this website. These extras charges are for further services such as: firewood and the delivery of; organising, managing, pre-inspection, team travel times prior and during your arrival; extra linen, extra beds & bed makes; conducting any of these services on weekends and or public holidays.
Should you require hire items such as- cots, highchairs or rollout beds, please contact our team at least 24hours before arrival so we can arrange the hire.
∙ Extra Person Charge- Selected properties allow one additional guest (2yrs and over) to stay at the property at the extra charge of $50.
Final Payment
∙ Full payment must be received at least 30 days prior to check-in. For bookings made inside these period’s full payment is required at time of booking via credit card.
∙ The balance will automatically be processed to your credit card 30 days prior to your arrival. We accept MasterCard, Visa, American Express.
∙ If deposit or final payment is not received by the due date, we reserve the right to cancel the booking.
Functions
∙ The properties we manage are for residential accommodation only. Functions of any sort are not permitted, and penalties apply of $5,000.
∙ Additional caravans, motor vehicles, motorcycles and the erection of tents are strictly prohibited on the property.
Future Bookings
∙ Please be reminded that reservations are not automatically placed year after year. To avoid disappointment please make your next booking on check in or during your holiday. A deposit must be placed to secure your reservation.
Keys
∙ You will be sent instructions via email for your key collection.
∙ Keys to your property without lock boxes are to be collected and returned to our office at “Accom Noosa” Shop 5/41 Hastings Street, Noosa Heads.
∙ Noosa International Resort keys are to be collected and returned to Reception at 1 Edgar Bennet Ave, Noosa Heads, Noosa.
∙ For security reasons lost keys will incur a complete re-key of the locks at the guests’ expense.
∙ An additional charge of $300 will apply for any remote controls which are lost or damaged.
Late Arrivals
∙ For arrivals after 6.00pm please call the office. You are required to have completed your guest registration form prior to arrival. A $50 late check-in charge will apply if you require staff assistance. Please note that no keys will be issued if there is still a balance owing on arrival. The guest will need to make alternative arrangements for the night’s accommodation and see office staff during normal business hours the following morning. No refund will be given should this occur.
Lock Out Procedure
∙ Should a Guest lock themselves out of their Property during office hours, they may contact Alloggio Management who will make every reasonable endeavour to provide spare keys at no cost. Should a guest lock themselves out of the Property outside business hours, a locksmith service or after-hours security will be engaged to affect entry. The Guest will be liable for any and all costs involved in gaining entry to Property.
Loss, Damage or Theft of Guests property
∙ The Agent/Owner/Body Corporate takes no responsibility for personal property. This establishment or proprietor of the property shall not be liable to any guests or invitees for any loss, damage or destruction to the property or any personal property brought upon these premises by the said guest or invitee. Without limiting the foregoing, personal property shall include jewellery, money and other personal effects and motor vehicles parked on premises. Guests are strongly advice to seek their own travel insurance.
Noise
∙ Owners or occupiers of any unit shall not create any noise to interfere with the peaceful enjoyment of owners or occupiers of any other unit or any person lawfully using common property.
∙ Owners and occupiers of all units shall take all reasonable steps to ensure that their invitees do not behave in a manner likely to interfere with the peaceful enjoyment of occupiers of any other unit.
∙ The by-laws, rules and regulations of complex and any direction of the manager must be complied with. The premises must be vacated if after receiving a warning, any guest fails to comply.
∙ If the occupancy ends or is terminated, the guest must immediately vacate the premises. The manager is authorised to do whatever is required to enforce the eviction of any guest and removal of guest’s property.
∙ The manager may inspect the property at any time with reasonable notice and at any time without notice if the manager is of the opinion that there has been a breach of these conditions.
NOOSA COUNCIL QLD
The local law regulates and manages the ongoing use of short stay letting to reduce the impacts on permanent residents and residential amenity through a local management framework and code of conduct for guest behaviour
Code of Conduct for Guest Behaviour - click here
Your obligation:
∙ You confirm that prior to making a booking at any of our Properties you have read and understand the applicable Code of Conduct and that you agree to fully comply with your obligations under the Code.
Office Hours
Our office hours are from 8.30am to 6.00 pm daily except Christmas Day.
Noosa international Resort hours
Monday to Friday 8.30 - 5.00pm
Saturday 8.30 - 3.00 pm Sunday 8.30 to 1.00pm
For Emergencies Please Call 000
000 is your first point of contact (fire, flood, medical or criminal)
Then these must also be reported to Alloggio Management (secondary point of contact)
AFTER HOURS
For urgent after-hours property assistance, please call the office– this number is monitored 24/7 so leave a detailed message and this will be actioned ASAP.
After Hours Emergencies / Urgent Issues are considered as follows:
ACCESS (LOCKED OUT OR LOST KEYS – fees apply)
WATER
GAS
POWER
LEAK
An after-hours call out fee (for physical call outs) applies of $500 in these circumstances.
Pets
Pets are welcomed in specific Properties only. Owners that do not want pets in their Property, or where strata and community title by-laws ban pets, may require the
termination of your stay without compensation if you arrive with a Pet and do not remove it from the Property. Any additional cleaning costs will be charged or deducted from the security deposit.
No Smoking
No smoking is permitted inside any property
Property for Sale
∙ In the event the property is offered for sale the tenant agrees to allow the owner or agent reasonable access to inspect the property with prospective purchasers during reasonable hours by appointment.
Rates and Changes
∙ Rates are subject to change at any time prior to deposit being paid. Prices listed are in Australian Dollars and are inclusive of GST where applicable.
∙ Discounts of any kind are only applicable on Rack Rates.
∙ Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation. The price of your holiday cannot be guaranteed until deposit is received.
Renovations
∙ Properties throughout the Sunshine Coast area are continuously being renovated, either in the same complex or nearby properties. This is beyond our control and neither the office nor the owner can be held accountable for what another owner does in his property.
∙ No responsibility will be taken for disturbances or inconvenience caused by these renovations.
Moving Your Booking to Another Property
At times situations arise beyond our or your control which may require relocating you to another Property (e.g.: storm damage, essential services failures etc). Alloggio Management reserves the right to move guests to alternate accommodation (subject to availability) at our discretion or the direct instruction of the owner of the Property. If this is the case, we will notify you as soon as possible and make every reasonable effort to provide similar accommodation. We cannot guarantee accommodation and, should an alternative not be found, you will be refunded in full, and you agree to accept this as final resolution.
Responsibility
∙ Every effort is made to ensure that information displayed on this website is correct. Information and rates on the Accom Noosa websites are subject to change without notice.
Subject to Change
∙ We accept bookings in good faith as agents and these bookings may be subject to change.
∙ We cannot be held responsible for circumstances beyond our control. That is, if the property is sold or withdrawn from the rental market; the property is altered in anyway; or the owner wants the property for their own use; or any other bona fide reason.
∙ Tariffs are subject to change without notice. Minimum night stays apply which varies amongst properties.
∙ No responsibility is accepted for errors and omissions contained on our web site and ensuing correspondence with respect to bookings and tariffs. We are careful not to misrepresent any rental property.
∙ Room numbers and/or complex or house locations are not guaranteed.
∙ We cannot be held responsible if the accommodation is unsatisfactory on arrival. No refund is given if you are unsatisfied with your accommodation. In certain circumstances refunds will be given due to health and safety reasons. Satisfactory evidence in writing from a guest may be considered. This refund process may take between 6 to 8 weeks. A written refund application will need to be completed for consideration. No guarantee is given that your money will be refunded.
Vouchers
∙ Accom Noosa vouchers are applicable on stays of 3 nights or more. Discounts are off Rack Rate. Voucher must be presented upon check in. Cannot be used on existing bookings or in conjunction with any other offer.