Alloggio Management Pty Ltd ACN 618 814 556 trading as “Caloundra Holiday Centre”
Reference to “Alloggio Management” in these terms and conditions is a reference to Alloggio Management Pty Ltd ACN 618 814 556.
Reference to “Caloundra Holiday Centre” in these terms and conditions is a reference to Alloggio Management Pty Ltd ACN 618 814 556.
Alloggio Management manages short term accommodation bookings at properties as agent on behalf of the owners or other persons in legal control of those properties (“the Property or Properties”)
These terms and conditions (the “Terms and Conditions”) together with our Privacy Policy govern the relationship between Alloggio Management and any individual who uses this website or utilises our accommodation services (other than the owners of the Properties), including but not limited to an individual who makes a booking at one of our Properties and each person named or travelling on that booking (each a “Guest” or “you”).
Terms and Conditions Reference:
The master/source terms and conditions, serving as the foundational document governing the use of our services, can be accessed, and reviewed at CLICK HERE For additional, brand-specific terms and conditions, please refer to the detailed terms provided below. In the event that specific terms within the brand's terms and conditions do not reference the master/source terms and conditions as the basis, it should be understood that the master/source terms remain the overarching framework for all terms and conditions related to our services.
Guests are granted a licence to occupy the Property for the booking dates. Guests are not granted a residential tenancy agreement under any residential tenancy legislation.
These Terms and Conditions constitute a legally binding agreement between Alloggio Management and the Guest. You acknowledge that you agree to and are subject to these Terms and Conditions on behalf of yourself and all persons named or otherwise travelling on your booking. Individual brands controlled by Alloggio Management Pty Ltd may have additional terms and conditions (secondary to these terms & conditions) as outlined within this website and need to read and adhered to in conjunction with the overall Alloggio Management Pty Ltd Terms and Conditions.
The conditions that are outlined for “Caloundra Holidays” are nuanced to supersede those that are generic within Alloggio Management Holiday’s page within the Trova Website.
Caloundra Holiday Centre Specific Terms and Conditions:
Definitions:
Guest is the persons(s) occupying the property for the purposes of Short-Term Rental
Agent is the persons(s) authorised to Manage all dealings with Guests on behalf of the Owner.
Rent Tariff is what the Holiday Owner receives from the Guest Retail Price minus commissions, booking fees and other charges recoverable from the Guest/tenant.
IMPORTANT: To protect all parties involved in the letting of your holiday property we ask that you carefully read the following Terms and Conditions. By making a booking and receiving a confirmation you agree to these Terms & Conditions. At the Guest/tenant Registration step, you will be asked to digitally accept and confirm your acceptance of these Terms & Conditions.
EVEN MORE IMPORTANT: No more than the number of guests agreed and paid for in writing, may be on the property at any point in time without prior written permission. This means actually ON THE PROPERTY AT ANY POINT IN TIME. This includes visitors and day trippers.
Please read carefully the following conditions of rental. Any departure from these conditions will permit the owner or his agent to refuse to allow entry, amend the rent, or immediately terminate the reservation at his discretion. Please also check your trust account receipt and contact the office immediately if there is any discrepancy. Be sure to retain your receipt until after your stay.
Please note that LINEN IS NOT SUPPLIED unless specified. You will need to bring your own sheets, pillowcases, towels, bathmat, face washers, tea towels, etc. or they can be hired locally through our office, or you can order directly on www.holidayhiring.com.au. Please phone us if you are not sure. Hired linen booked in advance is delivered to the property prior to your arrival.
Long Stays (For bookings greater than 3 months): please contact us directly to discuss flexible payment and cancellation terms. Payment of the balance of rent after deposit must be paid on or before arrival, and can be accepted by internet banking, credit card, eftpos, cash or cheque. If you choose to pay the balance by credit card, a 1.9% surcharge applies on Visa, Mastercard or American Express.
Keys to the premises are available from the agent only during business hours Monday through Saturday 4 p.m. A second set of keys can be given if available. If the keys are lost or not returned, you may be liable for the cost of changing the locks and replacement keys.
Inspection of units before booking is not permitted under the Terms and Conditions of our Management Agreements with our landlords, however photographs of the unit are available to view in the office and on our website.
Reservation commences at 2pm on the commencement date and ends at 10am on the departure date. For departures prior to office hours there is an after-hours key return slot on our premises.
The guest is responsible for accidental or intentional breakages, losses or damage to the property caused by the guest or their invitees. If an insurance claim is made with the prior agreement of the owner, the guest must pay the applicable excess on the Landlords or Body Corporate insurance policy. Breakages, damage to or loss of cutlery, crockery, kitchen utensils, furniture, furnishings, white goods, fixtures and fittings, internal walls or carpets must be assessed by the office and paid for at the office of the agent before departure. If an estimate of cost made is later found to be incorrect, an adjustment either way will be made within 30 days.
If an item cannot be replaced, a reasonable substitute will be purchased of no less value than the original, if acceptable to the owner. If the lost or broken item is part of a set, and the item cannot be matched, the full set will be required to be replaced.
Cars are not to be parked on the premises except in the space provided for the unit or house rented. Visitors’ cars are to be kept outside the premises or in designated visitors parking bays where available, and not on grassed areas.
The number of persons staying in the premises at any time must not exceed the number of beds supplied.
The guest shall not cause or allow any undue or excessive noise or operate radios, stereos, or television sets at any volume that may cause annoyance to other guests or neighbours, particularly between 10pm and 8am.
Unless in a property where pets are allowed, animals of any kind are not permitted on the premises at any time, including visitors’ animals, apart from Registered Service animals. If an animal is reported to be on the premises your reservation will be terminated immediately, and no refund will be given. You may also be liable for a pest control and/or carpet and/or furniture cleaning and/or cleaning up of the grounds.
Any description of the premises given by us is made in good faith. We cannot accept your misinterpretation of the description of the property and advise that it is your responsibility to ensure that the property is suitable for your needs, eg. in the case of number of stairs, shower over a bath, security screens, etc. We should be able to answer most of your questions but cannot be expected to pre-empt them.
A deposit: As per standard payment terms, we require a 50% deposit at the time of booking, with the final payment due 30 days prior to arrival. These payments are to be processed as one transaction, i.e. one credit card.
Cancellations: If you cancel your accommodation the following location specific policies apply -:
Bookings made direct that are within 30 days prior to day of arrival date are non-refundable.
Bookings cancelled at least 30 days prior to the Guest’s arrival date is refundable less a cancellation fee of $200.00.
Booking cancelled less than 30 days from the Guest’s arrival date are non-refundable.
Bookings for and within the Peak Holiday Period between 1st November to January 31st are non-refundable.
Separate Body Corporate Regulations where applicable to unit premises, must be always adhered to.
If there is any problem perceived by the guest on occupation of the premises, the agent should be notified immediately, so that the problem can be rectified as soon as possible for the comfort of the guest. Every effort will be made to rectify anything that we possibly can within our legal limits in our contract with the owners of the property, but please note that no subsequent compensation of any kind will be considered.
Misplaced keys or keys locked in a property during your stay incur a call-out fee of $40 outside of business hours, $80 after 8 p.m. or $200 on a Public Holiday. Whilst we do our utmost to maintain an emergency phone all the time, this service is not guaranteed to be available 100% of the time. PLEASE TAKE CARE WHEN LOCKING THE UNIT. Lost keys must be replaced at the guest’s cost. Fort Knox (07 5491 5000) may be able to help with any call-out but may expect payment up front by credit card.
No responsibility is taken for guest’s personal property left on the premises.
Caloundra Holiday Centre reserves the right for their tradespeople or representative to enter the property at any reasonable time to carry out repairs or maintenance work for any purpose deemed necessary without prior notice to the guest.
The agent and /or the owner have the right to refuse bookings without explanation. Taking occupancy in the premises implies the total acceptance of these conditions.