Winning Holidays: Terms & conditions
Introduction
Trova manages the distribution of holiday home and short-term letting properties and their bookings on behalf of:
1) Alloggio Management Pty Ltd properties on behalf of individual owners of holiday and short-term letting properties,
2) Property mangement companies on behalf of individual owners of holiday and short-term letting properties,
3) of individual owners of holiday and short-term letting properties.
Reference to “Trova” in these terms and conditions is a reference to Trova Pty Ltd ACN 620 923 480. Winning Holidays is a wholly owned trading name of Trova Pty Ltd.
Reference to “Alloggio Management” in these terms and conditions is a reference to Alloggio Management Pty Ltd ACN 618 814 556.
Alloggio management manages short term accommodation bookings at properties as agent on behalf of the owners or other persons in legal control of those properties (“the property or properties”)
Terms and Conditions Reference:
The master/source terms and conditions, serving as the foundational document governing the use of our services, can be accessed, and reviewed at CLICK HERE For additional, brand-specific terms and conditions, please refer to the detailed terms provided below. In the event that specific terms within the brand's terms and conditions do not reference the master/source terms and conditions as the basis, it should be understood that the master/source terms remain the overarching framework for all terms and conditions related to our services.
These terms and conditions (the “terms and conditions”) together with our privacy policy govern the relationship between alloggio management and any individual who uses this website or utilises our accommodation services (other than the owners of the properties), including but not limited to an individual who makes a booking at one of our properties and each person named or travelling on that booking (each a “guest” or “you”).
Guests are granted a licence to occupy the property for the booking dates. Guests are not granted a residential tenancy agreement under any residential tenancy legislation.
These terms and conditions constitute a legally binding agreement between alloggio management and the guest. You acknowledge that you agree to and are subject to these terms and conditions on behalf of yourself and all persons named or otherwise travelling on your booking.
Individual brands controlled by Alloggio Management Pty Ltd and Trova Pty Ltd may have additional terms and conditions as outlined within this website and need to read and adhered to in conjunction with the overall alloggio management pty ltd and Trova Pty Ltd terms and conditions.
Disclosure
Trova specifically draws the guest’s attention to the polices that are articulated on this website such as but not limited to Privacy and Data, Referral and incentive arrangements, Code of conduct and licencing arrangements put in place and may be changed from time to time by State Government and Local Governments
General Overview
Winning Holidays Terms and Conditions must be read in conjunction with terms and conditions of each “agent” outlined below:
1) “Agent -Alloggio management” is the agent that managements the legal arrangement direct with the holiday/short term property owner (property owner).
2) “Agent - Property Management Companies” that are agent that managements the legal arrangement direct with the holiday/short term property owner (property owner).
3) “Agent - Individual property owner(s)” of holiday/short term properties.
From time to time the property owner as the owner of the property may update and change the terms and conditions offered, each agent will through best endeavours pass on these updated/changed Terms and Conditions to Trova Pty Ltd, who in turn will pass these updated terms and conditions to the brands and distributions partners under its control.
1. Payment information
For all bookings, 100% of the tariff plus administration fee, is required to confirm the booking and is payable at the time of the booking.
There is a transaction fee on all transactions, incur a fee of 1.9% of the total transaction value and is non-refundable. this transaction covers all fees incurred from once the reservation is made that relate to disbursement of the funds to the many different parties that have a role to play fulfillment of the reservation(s).The following are examples of the many elements of the transactional journey include but not limited to: Gateway processing fees, e-merchant fees, administration coordination fees, recolication administration fees etc.
As part of your booking, you accept the responsibility of:
a) ensuring the dwelling keys are secure and returned to relevant alloggio management office. In the case that you lose the property keys you are liable for their replacement and the replacement of the property locks. (cost of replacement will depend on the type of lock)
b) further charges for excess cleaning, garbage removal, damage within the property and its lands. The charges relating to points a) and b) will be taken from the credit card that secured your booking or by a credit card that you may provide.
2. Cancellations
If you cancel your accommodation the following applies -:
(a) bookings made direct that are within 14 days prior to day of arrival date are non-refundable.
(b) bookings cancelled at least 90 days prior to the guest’s arrival date is refundable less a cancellation fee of $100.00.
3. Bad books register and schoolies or “party” bookings
Alloggio management participates in bad books registers. (in addition to the register established under the code). By accepting this booking you hereby agree that if you or any occupant covered by this booking, including any guests, breach these terms and conditions, your name, phone number and email address along with details of the breach/breaches may be registered and disclosed with any bad guests registers and/or disclosed to the owner of the property and/or any other agents or persons participating in any bad books register .
Trova reserves the right to refuse or cancel a booking where a guest may be registered on a bad book register.
4. All properties privately owned
The agreement to rent a property is between the owner of the property and the guest. Alloggio management is a licensed real estate agency acting as the owner’s agent. All properties under alloggio management are privately owned and are rented on a fully self- contained, un-serviced basis. In most cases the owner of the property also uses the property. As a licensed letting and managing agent for the property, alloggio management are required by law to seek and act on the instructions of the owner of the property, even if alloggio management may disagree with those instructions (provided those instructions are lawful).
5. Property description
alloggio management describe the premises, position and furnishings to the best of their ability and in good faith. Images of the property in any brochure or on any website are to be taken as a general indication of the appearance of the property, for example it is possible that furniture has been replaced or moved. No responsibility or refunds for minor or non- material differences will be accepted. In the event of minor faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner or agent or trova to compensate or discount.
6. Property tariffs
Please note that every effort has been made to maintain accuracy of the property tariffs, however alloggio management reserves the right to correct changes and adjust prices from time to time as errors may occur. You will be advised of any adjustments to prices as soon as practicable. Rules may also apply at different times that dictate the minimum number of days for a particular rate to apply, or that require arrival on a particular day of the week with weekly bookings etc.
7. Inspections & repairs
If alloggio management believes that these terms and conditions may have been or are being breached, alloggio management and/or our security contractors may inspect the property at any time during your stay without notice. Alloggio management may also affect entry to carry out emergency repairs without notice. At all other times during your stay alloggio management will provide 24 hours’ notice of any inspection that may be required for maintenance or other management reasons.
8. Security and break ins
All guests are responsible for keeping the property secure during their stay and will be responsible for any theft or damage to the property due to neglect in this area. It is important to ensure all windows and doors are closed and locked prior to departing the property.
9. Moving your booking to another property
At times situations arise beyond our or your control which may require relocating you to another property (eg: storm damage, essential services failures etc). The agent and or Trova reserves the right to move guests to alternate accommodation (subject to availability) at our discretion or the direct instruction of the owner of the property. If this is the case, we will notify you as soon as possible and make every reasonable effort to provide similar accommodation. We cannot guarantee accommodation and, should an alternative not be found, you will be refunded in full, and you agree to accept this as final resolution.
10. Indemnity
To the extent permitted by law, Trova and or the agent and or the owner’s of the properties are not liable for any injury, debt, damage, loss, delay, expense or inconvenience arising out of or in connection with a booking at the property or your use of this website caused directly or indirectly by events beyond trova, and or the agent and or the owner of the property’s control.
No responsibility is taken for guests personal property left on or near the property. It is strongly recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.
You agree to indemnify and hold harmless trova, the agent and the owners of the properties against any claims, losses, damages, fines, penalties, legal costs or other costs or expenses of any kind, brought by third parties arising out of or in connection with your use of the property (except to the extent directly caused or contributed to by alloggio management or the owners of the property) or any breach of these terms and conditions.
11. Damage and breakages
All guests are responsible for any loss or damage arising from accidental breakages or other damage to the property or common areas during their stay, including any additional cleaning, removal of excess garbage, repairs or replacement of items in the property (unless you have paid a bond protection waiver and meet the terms and conditions of this). Please respect the property and any items within the property and do not move furniture around. A fee may be charged should this occur. If your property is a unit please do not move items from property to property, any inventory items that cannot be immediately identified will be charged as a replacement to you.
12. Claims on security deposit
in the event a claim from the security deposit/bond or additional charges are made an administration charge of $75 will also be payable to Trova.
13. Liability
to the extent permitted by law, alloggio management is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving a reason. Upon cancellation of an order, we will make all reasonable attempts to contact you using the details provided. Subject to these terms and conditions, following cancellation of an order all received monies will be refunded using the method received.
14. Lost keys
If keys containing the property address are lost the guest will be responsible for the changing of the locks and the cutting of 6 new sets of keys. Likewise, the replacement cost of any lost remotes, tags or fobs will be charged to the guest. The keys are your responsibility so please take care of them.
15. Lock outs
Should a guest lock themselves out of their property during office hours, they may contact alloggio management who will make every reasonable endeavour to provide spare keys at no cost. Should a guest lock themselves out of the property outside business hours, a locksmith service will be engaged to affect entry. The guest will be liable for any and all locksmith costs involved in gaining entry to property.
16. Unnecessary call outs
Should a tradesperson be sent out upon your request to carry out a repair that was unnecessary, the cost of the callout will be charged to you. Common examples include not correctly operating televisions, ovens and washing machines.
17. Sale of the property
When a booking is made, the deposit is accepted on behalf of the owner of the property at that time. If the property is sold and the ownership changes before the commencement of your booking, we cannot guarantee that the property will remain available.
Some owners will keep the property as a holiday rental, in which case your booking may not be affected. However, if the owner decides to move into the property or not rent the property it will no longer be available. If the property is sold, we will notify you as soon as practicable. We will do our best to organise alternative accommodation. If you choose to cancel altogether there are no cancellation fees and any payments, you have made will be returned in full.
if your holiday property is listed for sale while you are in residence, you agree to allow the owner or alloggio management or any other agent acting on behalf of the owner to conduct inspections with prospective purchasers only at mutually convenient times, by appointment.
18. Governing law & gst
The law of land governs your use and occupation of the property during this reservation. All amounts indicated in this section include gst. Trova acts as a distribution agent only on behalf of the agent for the owner, and as such no gst is charged in relation to the supply of accommodation.
Accommodation services are provided for and on behalf of the owner of the property as residential accommodation with alloggio management acting as letting agent. The supply is input taxed in accordance with the ATO’s gst ruling 2000/20 sections 51 to 61.
19. Disclaimer:
Trova has endeavoured to maintain the accuracy of the content of this site, however from time to time aspects may be out of date. Certain information is provided by property owners and strata managers and for that we accept no responsibility for its accuracy. Trova and its representatives make no warranty express or implied including, but not limited to, the warranties or merchantability, specifically disclaims any other warranties, guarantees or promises, whether or not stated in full in this document.
Trova Pty ltd
ABN: 23 358 558 265
Contact: 02 4981 1577
Winning holidays - 840 Hunter street, Newcastle, NSW 2300 Australia