Trova

Terms and Conditions:

These Terms and Conditions constitute a legally binding agreement between Alloggio Management and the Guest. You acknowledge that you agree to and are subject to these Terms and Conditions on behalf of yourself and all persons named or otherwise travelling on your booking. Individual brands controlled by Alloggio Management Pty Ltd may have additional terms and conditions (secondary to these terms & conditions) as outlined within this website and need to read and adhered to in conjunction with the overall Alloggio Management Pty Ltd Terms and Conditions.

Terms and Conditions Reference:

The master/source terms and conditions, serving as the foundational document governing the use of our services, can be accessed, and reviewed at CLICK HERE For additional, brand-specific terms and conditions, please refer to the detailed terms provided below. In the event that specific terms within the brand's terms and conditions do not reference the master/source terms and conditions as the basis, it should be understood that the master/source terms remain the overarching framework for all terms and conditions related to our services.

The conditions that are outlined for “Back Break” are nuanced to supersede those that are generic within Alloggio Management Holiday’s page within the Trova Website that are specific to the guests of Back Break.

Back Break further Terms and Conditions:

1) Booking Enquiries/Confirmation

Thank you for enquiring about staying at one of our beautiful holiday properties.

We promise to contact you as soon as possible in regard to your booking enquiry (usually within one working day) to advise you of the status of your enquiry. If you don’t hear from us within the timeframe, please re-contact us.

A booking is only confirmed once the deposit has collected.

When making an instant booking through a booking site, we reserve the right to decline the booking and refund any deposit or payment that has been made in full.

Should we not accept a booking request, any accommodation and booking fees already paid through the booking sites (Bookabach, Home Away, Airbnb etc) with their payment methods will be refunded to you by the booking site; we take no responsibility for any charges through the booking sites.

All bookings are inclusive of guest service fees that may include: booking fee, code of conduct administration fee, distribution and pricing optimisation fees, basic supplies initial starter packs, linen and vendor administration fees, alloggio assisted and 3rd party technology fees, online travel agent commissions, distribution and channel manager fees, incidental damage fee etc. these fees can change without notice. Each fee can be a set fee incorporated within the reservations or can be a percentage calculation of the reservation or a blending of these two dissimilar options.

All bookings can attract further charges for outside of the normal terms and conditions as outlined on this website. These extras charges are for further services such as: kindling and the delivery of; organising, managing, pre-inspection, team travel times prior and during your arrival; extra linen, extra beds & bed makes; conducting any of these services on weekends and or public holidays.

2) Booking Periods and Minimum Nights

Property specifics of minimum stay over Christmas holiday period applies, subject to availability and Bach Breaks sole discretion.

All other times a two consecutive nights minimum stay applies, except where a specific property listing has a shorter or longer minimum.

Reduced nights may be considered subject to availability and at Bach Breaks discretion.

3) Persons on Booking and Maximum Occupancy

Bookings must not exceed the maximum number of people specified on the property listing unless previously discussed with and agreed by the Bach Break Team.

The booking is only valid for the number of persons and group configuration as indicated on the booking confirmation. Any changes to the bookings should be communicated to and agreed by the Bach Break Team, in writing, to ensure the booking remains valid.

4) Cancellation Policy

If you need to cancel a booking, please let us know as soon as possible as we may be able to offer the property to others.
Bach Break Taranaki list their properties on various channels (booking websites). Each booking website has its own cancellation policy rules. Sometimes we cannot affect what the cancellation policy is, nor can we adjust it or provide refunds/transfers/etc.

In every case, your cancellation policy will depend on the channel you booked through. Please be sure to read and understand this information BEFORE you book. If you have any questions, you can reach out to us beforehand, or place your booking on our website at www.bachbreak.com, where our standard cancellation policy applies.

We require a 50% deposit of the total booking charges when a booking is confirmed.

Travellers who cancel at least 30 days before check-in will get back 100% of the amount paid less booking fee ($85) and e-merchant fee (1.9%). If you cancel within 30 days before check-in, you will lose 100% of your payment.

Premature departure during a booking will not be eligible for any refunds.

Bach Break does not offer refunds for weather events, covid, traffic delays, concerts or event cancellation or natural disasters. You are encouraged to take out travel insurance to cover such events.

5) Payment Policy

For direct bookings with Alloggio Management the credit card used to pay your deposit will be saved (via SecurePay, CBA or similar licenced e-merchant provider) and used to process any balance payment owing on the date that this balance is due.

There is a transaction fee on all transactions, incur a merchant fee of 1.9% and a booking fee of 3% of the total transaction value and is non-refundable. this transaction covers all fees incurred from once the reservation is made that relate to disbursement of the funds to the many different parties that have a role to play fulfillment of the reservation(s).The following are examples of the many elements of the transactional journey include but not limited to: Gateway processing fees, e-merchant fees, administration coordination fees, reconciliationadministration fees etc.

We take website and credit card security extremely seriously, and always provide a secure safe platform (via secured third party apps) on which to conduct online transactions.

We use SSL certifies to process your online payments. All credit card information stored in our system is encrypted and access is restricted.

6) Your obligation to Bach Break

You are responsible for making Bach Break aware of any medical or physical conditions that you or any person included in your booking has, including conditions that require ongoing treatment and/or continual access to power. Failure to disclose any medical condition that would require continual treatment while staying at one of our properties relieves Bach Break of any responsibilities, should any issue relating to said medical condition arise. Please be aware that we are not available 24 hours a day, 7 days a week, so any special requirements need to be made during business hours 9am to 5pm to ensure we have enough time to action said requests.

7) Person making the booking

The person making the booking, must be present and onsite at the property throughout the stay unless agreed in writing by the Bach Break Team.

8) Rental charges

A 50% deposit of the total charge is required within 1 day of booking confirmation. Failure to pay the deposit may result in the cancellation of your booking.
The balance payment of your stay is required at a minimum 30 days prior to your stay.

If the booking is made within the 30 days of arrival the total amount of the charges is required at time of booking.

All rates are valid and applicable at the time of booking, regardless of any subsequent changes.

9) Check in and Check out times

Check in time is 3pm and check out time is strictly 10am. Due to back-to-back bookings please ensure you have departed the property no later than this time.

We offer a noon check-in and noon check out service for a fee. This service is subject to availability. It may not be available in peak times and summer months. Please check with us on availability prior to your stay.

10) Cleaning and Rubbish

A compulsory charge for linen, towels & a part clean is included in every booking.

Guests are required to 1) leave the property tidy 2) ensure all rubbish is in the correct receptacle are in the correct bins and sorted 3) clear the kitchen benches and load and turn on the dishwasher 4) ensure the lights, heaters and appliances are turned off 5) ensure windows and doors are locked and the key is returned to the key box. Please check your personal property isn’t left behind!

Guests do not have to: clean bathrooms, vacuum, remove rubbish from the property (unless you have excess bottles/recycling and don’t wish to be charged for the disposal) or mop prior to your departure. If the property is not left in a tidy condition (as detailed in the on-site property manuals) an extra cleaning fee will be incurred.

Bach Break offers an end of stay cleaning service. If you don’t want to tidy the property prior to departure, we can do so for you. You can purchase this at the time of your booking, or up to 24 hours before your departure by contacting [email protected]

We kindly ask that you put out any full red council rubbish bags and the recycling bin and/or the blue glass bin, if you are staying at a property on the day of rubbish collection.

If you are not at the property on the day of collection, we ask that you dispose of any rubbish in said rubbish bags and recycling bins in the designated place at the property and we will remove it for you. In the event that you have excess bottles over and above what would be level with the blue bottle bin excess rubbish charges will apply, or you can take them with you. The New Plymouth Transfer Station is located at Colson Rd, Glen Avon, New Plymouth 4372

11) Linen

We provide hotel quality, professionally laundered linen & towels for each guest, plus floor towels, facecloths and tea towels.

Please note:
Beach towels are not provided at the properties. These have to be brought by yourself. The towels included in the rental cannot under any circumstances be taken off the property for other uses.

12) Additional Services and Charges

$30 per pet per stay at our pet friendly properties.
Optional end of stay or during stay cleaning service (please enquire)
Port-a-cot rental, where available, at a rate of $30 per stay
High-chair rental, where available, at a rate of $20 per stay
Stroller rental, where available, at a rate of $20 per stay
$30 for a lost key
$80 for a lost garage door remote/fob or swipe card
$20 for a damaged Property Manual
$50 excessive rubbish/bottle removal
$30 Handling and service fee added to any requests to post forgotten property after your stay.
Missing linen at replacement cost
Handling fee of 10% of the cost of repair or replacement of damaged or missing items

(the charges above may change from time to time and are at the discretion of Bach Break)

Depending on which channel (booking website) you made your booking through, there may be additional charges, fees and alternative cancellation policies. Bach Break Taranaki are not in any way responsible for these additions or changes to our base services, charges and policies. We are bound by the terms and conditions of each channel. To query or challenge any channel specific fees or policies you need to contact that channel directly.

13) Other rules; Respect the House

In addition to anything stated in these terms, a breach of the following rules will result in possible eviction from the property and/or up to $1000 being charged per occurrence.

Pitching of tents or caravans on the property without the written consent of the Bach Break Team.
Failing to notify the Bach Break Team of an additional guests staying at the property over and above the numbers in your confirmed booking.
Parties, events, weddings, receptions, stag/hen festivities without the written consent of the Bach Break Team. Parties includes extra persons not authorized by Bach Break.
Excess people above the maximum, not authorized by the Bach Break Team.
Smoking on the property, unless permitted by the property listing. Smoking inside the property is not permitted in any of Bach Breaks properties.
Abuse, verbal or physical, of the Bach Break Team, the owner or its representatives or the neighbours.
Undue nuisance or noise to neighbours or the local community.
Use of illegal substances or conduct of illegal activities at the property.
Anything that could invalidate the insurance policy for the property.
Moving or re-arranging furniture.
Cutting keys or obtaining remote door controls for the property.
Not securing the property which staying and on departure.
Tampering with smoke alarms.
Leaving a fireplace unattended.
Booking on behalf of another person without intending to be at the property during the stay.
Bringing a pet onsite when unauthorised, or inside the house if the house only allows pets outside.
Should you be evicted from the property, all amounts paid will be forfeited and the property manager may remain on-site as you get ready for departure.

14) Water

Water is a precious resource in New Zealand. Some of our properties may be on tank water, with no public town supply. Please be careful with water usage. Washing cars, boats, jet skis, kayaks etc. is not permitted on the property unless agreed with the Bach Break Team.

15) Reporting an Issue

Should you have any issues with the property during your stay, please notify the Bach Break Team on email; [email protected] or the office number on 067584696 8.00AM to 5.00PM. In the event of an urgent matter please contact the Bach Break Taranaki after hours urgent number 067584696 press 1 to go to on call person. In the event of an emergency dial 111.

Unavailability

Should a property, for any reason, become unavailable after a booking request is confirmed, Bach Break may offer to shift you into another property than can accommodate your booking either in the existing community or a nearby community. If this is not possible, or accepted by you, Bach Break will cancel the booking and refund the accommodation charges already paid. None of the Bach Break Team or the property owner have any further liability with the unavailability of the property after booking.

16) Business Purposes

The Consumer Guarantees Act 1993 does not apply if the property is used for business purposes.

17) Liability

Any use of amenities, such as bikes, surf boards, kayaks, spa pools, swimming pools, is entirely at your own risk and neither Bach Break nor the property owner will be liable for any injury, loss or damage you or any other person may suffer.

You will advise the Bach Break Team before your departure of any loss or damage that has occurred at the property during your stay.

You will be responsible for the full costs, including the time of Bach Break and/or the owner and its representatives, or repairing or replacing any damaged or lost items.

None of the Bach Break Team, its agents, contractors or property owner will be liable for any event beyond their reasonable control, or for any loss or damage you or any other person suffers during your stay, or for any damage to the property.

18) Contract

These Terms are for the benefit of, and are intended to be enforceable by, the Property owner under the Contracts (Privity) Act 1982.

Trading Name and Ownership:

Alloggio Management (NZ) Limited trading as Bach Break is owned 100% by Alloggio Management Pty Ltd ATF Alloggio Management Unit Trust

Alloggio Management Pty Ltd - ABN 93 701 872 338 – 840 Hunter Street, Newcastle, NSW 2300 Australia

Trova Pty Ltd - ABN: 23 358 558 265 – 840 Hunter Street, Newcastle, NSW 2300 Australia

Contact:

Bach Break Local Team

Email: [email protected]

Phone: +64 6 758 4696
Address: 477A Devon Street East, New Plymouth New Zealand.

Alloggio Central Team

Email: [email protected]

Phone: +61 2 4981 1577

Address: 840 Hunter Street, Newcastle, New South Wales, Australia.